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Les opinions de nos clients.

10

We love Rocas Blancas and will continue to return every year. We love apartment C21. Lovely apartment, great location and amenties

Nothing

Ben Harrington
Espana
Enregistrement: 2023-04-30
Check-Out: 2023-05-07
Director Rocas Blancas

Dear Ben, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Rocas Blancas Lanzarote. It's fantastic to know that you love apartment C21 and find it to be a lovely and comfortable space. We're delighted that our location and amenities meet your expectations and that you're planning to return every year. Your continued support means a lot to us, and we can't wait to welcome you back for another great stay. If there's anything else we can do to make your future visits even better, please let us know. Best regards,

Juan De León
Director General

8,0

The location was so ideal, loved the rooms themselves really clean and nice layout and sized. Great utilities. So close to shops restaurants and corner shop around the back.People in the reception were lovely.

Had a small issue with ants, from just a small hole under the window that would be easily closed up. Had issues with towels as we didn’t have enough towels between drying ourselves and ourselves, if people request towels they should be given them but the housekeeper wouldn’t give us more. Reception was closed when we arrived , thought it was strange how we could just pick the key for our room, anyone could have taken it.

Rebecca O Connor
Ireland
Enregistrement: 2023-05-01
Check-Out: 2023-05-05
Director Rocas Blancas

Dear Rebecca, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the location of Rocas Blancas Lanzarote to be ideal and that you appreciated the cleanliness and layout of the rooms. We're also pleased that you found the utilities to be great and enjoyed the convenience of nearby shops and restaurants. We apologize for any inconvenience you experienced with ants and towels during your stay. We take your feedback seriously and will certainly address these issues to ensure a more comfortable experience for our guests. Your comments about the key pickup are noted as well, and we'll review our procedures to enhance security. We appreciate your valuable input, as it helps us improve our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Rocas Blancas Lanzarote, and we hope to welcome you back in the future. Best regards,

Juan De León
Director General

9,5

Perfect location ,close to the beach and restaurants .

Purchase new towels ,keep going with refurbishment our apartment was lovely but our daughter had ants and bad smell .couch was dreadful and floor had dirty marks on it .

Mark OConnor
Ireland
Enregistrement: 2023-04-21
Check-Out: 2023-05-05
Director Rocas Blancas

Dear Mark, Thank you for taking the time to provide your feedback on your recent stay at Rocas Blancas Lanzarote. We're delighted that you found the location to be perfect, close to the beach and restaurants. Your comments are valuable to us as they help us enhance our guests' experience. We're sorry to hear about the issues you encountered in your daughter's apartment, including the presence of ants, a bad smell, and the condition of the couch and floor. We apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and will address these concerns promptly. We are continuously working on improving our accommodations, and your input helps us identify areas for enhancement. We appreciate your understanding and hope that these issues did not overshadow the positive aspects of your stay. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing Rocas Blancas Lanzarote. Best regards,

Juan De León
Director General

9,5

Location and staff are brilliant the pool and grounds are kept lovely

The only thing to improve would be a larger fridge freezer and an oven in the basic apartments

susan chapman
United Kingdom
Enregistrement: 2023-04-13
Check-Out: 2023-05-03
Director Rocas Blancas

Dear Susan, Thank you for your kind review of Rocas Blancas Lanzarote. We're thrilled that you enjoyed our fantastic location, our attentive staff, and the well-maintained pool and grounds. We appreciate your feedback as it helps us identify areas where we can make improvements to enhance our guests' experience. We understand the importance of having the right amenities in our apartments to make your stay as comfortable as possible. We appreciate your suggestion for a larger fridge freezer and an oven in the basic apartments. Your input is valuable to us, and we will certainly take it into consideration as we continue to enhance our offerings. It's our goal to provide our guests with a memorable and enjoyable stay, and your feedback helps us achieve that. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future. Best regards,

Juan De León
Director General