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Dear Ben, Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience at Rocas Blancas Lanzarote. It's fantastic to know that you love apartment C21 and find it to be a lovely and comfortable space. We're delighted that our location and amenities meet your expectations and that you're planning to return every year. Your continued support means a lot to us, and we can't wait to welcome you back for another great stay. If there's anything else we can do to make your future visits even better, please let us know. Best regards,
Juan De LeónDear Rebecca, Thank you for taking the time to share your feedback with us. We're glad to hear that you found the location of Rocas Blancas Lanzarote to be ideal and that you appreciated the cleanliness and layout of the rooms. We're also pleased that you found the utilities to be great and enjoyed the convenience of nearby shops and restaurants. We apologize for any inconvenience you experienced with ants and towels during your stay. We take your feedback seriously and will certainly address these issues to ensure a more comfortable experience for our guests. Your comments about the key pickup are noted as well, and we'll review our procedures to enhance security. We appreciate your valuable input, as it helps us improve our services. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing Rocas Blancas Lanzarote, and we hope to welcome you back in the future. Best regards,
Juan De LeónDear Mark, Thank you for taking the time to provide your feedback on your recent stay at Rocas Blancas Lanzarote. We're delighted that you found the location to be perfect, close to the beach and restaurants. Your comments are valuable to us as they help us enhance our guests' experience. We're sorry to hear about the issues you encountered in your daughter's apartment, including the presence of ants, a bad smell, and the condition of the couch and floor. We apologize for any inconvenience this may have caused. Please rest assured that we take your feedback seriously and will address these concerns promptly. We are continuously working on improving our accommodations, and your input helps us identify areas for enhancement. We appreciate your understanding and hope that these issues did not overshadow the positive aspects of your stay. If there's anything else you'd like to share or if you have any further suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you for choosing Rocas Blancas Lanzarote. Best regards,
Juan De León